To get to the audio upload page, click Admin Utilities and then Audio
Audio files are required so you can have prompts for Call Menus, hold music, etc etc.
Uploading Pre-recorded files:
The files must be saved as PCM 8-bit mono 16Khz
To upload files, they need to be in the .wav, .gsm, or .mp3 files.
When your audio file is ready click “browse”, locate the file on your computer and click "Upload"
The audio file, upon completion of uploading, will now be available for use.
As always, before deploying campaigns or new call menus, please test before dialing.
*Note: While we don't endorse or represent any one audio program over another, we have several customers who use Audacity to ensure their files are in the correct format.