Click on Agents > Agent
Select the option to clone a user by clicking here:
You will then see this screen:
Fill in the required information, select the Source Agent to clone from and click on Start Cloning. This will create your user. Once complete, click Modify to adjust the specific settings for that agent. Password must be at least 10 characters in length and include one number and both lower and upper-case letters. Special characters are not allowed.
Now lets see how to create or modify Agent groups
We're here to help - if you need assistance, please contact the Ytel support team via email at firstname.lastname@example.org or you can click the live chat button at the bottom right of your screen.