A - Answering Machine - Agent-defined Answering Machine
AA - Answering Machine Auto - Dialer-defined Answering Machine
AB - Busy Auto - Carrier-received Busy signal
ADC - Disconnected Number Auto - Carrier-received Disconnected number
ADCT - Congested Number Auto - Carrier-received Congestion
AFAX - Fax Machine Auto - Dialer-defined Fax Machine
AFTHRS - Inbound after hours drop, call received outside of in-group call time
AL - Answering Machine Msg Played - AMD(Answering Machine Detection) call sent to a message and message has been played
AM - Answering Machine Sent to Mesg - AMD(Answering Machine Detection) call sent to a message to be played
B - Busy - Agent-defined Busy signal
CALLBK - Call Back - Callback, both scheduled and non-scheduled
CBHOLD - Call Back Hold - Scheduled callback that has not hit it's trigger
DC - Disconnected Number - Agent-Defined Disconnected number
DEC - Declined Sale - Agent-defined status
DNC - DO NOT CALL - If defined, lead will also go in the DNC list
DNCC - DO NOT CALL Hopper Match Campaign- status of a lead that matches the phone number of a lead that has been placed in the Campaign-specific DNC list for this Campaign
DNCL - DO NOT CALL Hopper Match - status of a lead that matches the phone number of a lead that has been placed in the DNC list
DROP - Agent Not Available - Call was dropped while customer was waiting for an agent
ERI - Agent Error - An agent has closed their browser before dispositioning a lead
INCALL - Lead Being Called - Agent is talking to the lead
IVRXFR - Outbound drop to Call Menu
LRERR - Outbound Local Channel Resolution Error
LSMERG - Agent lead search old lead merge
MAXCAL - Max Calls drop from in-group
MLINAT - Multi-Lead auto-alt-dial lead set to inactive
N - No Answer - Agent-defined status
NA - No Answer AutoDial - Any outbound call that does not receive an Answer signal(or other signal) from the carrier. This can include ring-no-answer, disconnected, carrier congestion and other errors
NANQUE - Inbound no agent no queue drop, no agent logged in
NEW - New Lead - Lead has not been called, or cannot be called
NI - Not Interested - Agent-defined status
NP - No Pitch No Price - Agent-defined status
PDROP - Pre-routing dropped call, call hung up the instant the Answer signal is received
PM - Played Message - outbound broadcast or SURVEY campaign status for when a message has been played to the customer
PU - Call Picked Up - Status that a call is changed to as soon as the carrier has sent the Answer signal and before the call is sent on to an agent
QUEUE - Lead To Be Called - Lead is about to be sent to an agent
QVMAIL - Queue Abandon Voicemail Left
RQXFER - Re-Queue Transfer back to agent
SALE - Sale Made - Agent-defined status
TIMEOT - Inbound call Drop Timeout, call waited until drop-seconds and was sent on to the drop action
XDROP - Agent Not Available IN - Call was dropped while customer was waiting for an agent on an inbound call
XFER - Call Transferred - Call has been sent from an agent to a Closer agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             

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