Ytel customers now have access to Ytel Inbox! Use this new Ytel feature to see and respond to conversations generated by inbound SMS communications.

As we continue to release new and improved functionality that enriches customer communications, we’re offering our customers a preview into the future of interactive SMS engagements between customers and organizations. We call that future Ytel Inbox.

Even if the SMS message isn’t intended to evoke a response, Ytel Inbox allows you to respond to the inevitable enquiry, comment or other elements of feedback customers are sending. It also allows you to capture and respond to texted communications sent to a number(s) used for voice communications, normally lost forever.

To use Ytel Inbox:

  1. Responding to a Message - Know what messages were read, responded or unread with the Message panel.  Simply click ‘Messages’ and craft a response.

2. Closing Conversations - Focus on the conversations that need attention. Mark conversations as closed and reopened when needed.

3.  Filtering conversations is an easy way to revisit the communications that need the most action and attention.

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