This article will highlight how reset your password for Ytel Portal (app.ytel.com) and for Ytel Contact Center.


Reset Ytel Portal password:
First, go to app.ytel.com. On the login menu, click on the "Forgot Password" link

Now enter the email associated with the account username and click the "Send password reset email" button.

Now check your email inbox and click the link inside the email to reset your Ytel account password.



Reset Contact Center password:

Go to this link and then follow the directions. https://x5admin.ytel.com/Account/login

Once you are on the link above click Forgot Password.

Next you will be taken to a screen where you need to enter your email you use to log into the system then hit request password reset email.
(Keep in mind this must be a valid email.)

Finally, you will get a reset link to the email you provided. Click that link and you will then be prompted to change your password.
(Make sure to check your spam folder for this email as well.)

Things to keep in mind:

  • When resting the password make sure you are entering the correct email tied to the admin user. 

  • Check your spam filter and make sure the emails are not being blocked by the filter.

  • Make sure that the companies email you are using is not blocking the email from coming into your inbox. 

For customer support, email us at support@ytel.com or start a live chat by clicking the icon at the lower right of your screen, we are available M-F 6am-6pm PST

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