Here we will be going over why you could have possibly sent an sms that charged you for more than one sms.

To have a full understanding of why this can occur we need to understand how unicode could be copied over into your message.

Unicode- an international encoding standard for use with different languages and scripts, by which each letter, digit, or symbol is assigned a unique numeric value that applies across different platforms and programs.

So now that we have that definition out of the way here is where this will effect you. Not all text programs are made the same and some charters when translated into another format it can cause extra characters to be added in the background.  The most common unicode charters are below.
 

When these are copied and pasted over into a program it can hide special characters and break up your message sent to the customer.

We have an article on unicode here.
https://intercom.help/Ytel_Help/sms-text-messaging/send-and-receive-emojis

But in this article we are going to focus on an example of where a small unicode translation caused the account to be charged with three charged vs the one charge they would have been charged if they did not have the unicode characters.

First thing you will want to do is navigate to your sms logs in your system.
To do this log into your App.ytel.com application.
Next navigate to your logs drop down and select sms.
From here you can locate the sms that was over charged. To check this look at the amount  that was charged. If it is more than you would normally pay for an sms we need to look into the body to see what happened. 

From here we will then need to expand the message by clicking on the details button on the far left. 

Once you click on the message that you are finding to be overcharged navigate to post button and click the plus.

Next click the response and then body. From here you will be able to see how many messages were sent out. 

Example-

We can see here that the message count was three even the the original message was under the 160 characters. Look at the example below. We can see a few charterers in here that could cause unicode  changes. In this case the ' on its and the : caused two breaks in the message. This resulted in 3 messages being send out due to hidden code. 

Example-
Hello, It’s me the sell guy.. What is more fun than a day in the sun in California? I love it! Take a look at:
Ask.ytel.com

 This is how you check your messages and see how many actually send out. Please keep the following in mind. 

  • Check your logs for the amount of messages sent. 
  • Only copy and paste in plain text. 
  • Try and remove any special characters from your message if you can. 

If you are still having trouble, reach out to the Ytel support team at 800-382-4913 option 1 , email support at support@ytel.com or you can click the live chat button at the bottom right of your screen

Did this answer your question?