After logging in to app.ytel.com, click on the Settings icon (the cog/gear icon on the left side)

The Accounts tab will allow you to see your primary and subaccounts (Sub accounts are useful for separating usage and users into a subset for individualized reporting). 

To create a subaccount click the "Create subaccount" button.


To manage users associated to the primary or subaccounts click the "Manage Users" link under 'Action'.

The Users tab will allow you to see users associated to your primary and subaccounts along with their date of creation, status and other available information.

To modify a user, click their First or Last name (in blue)

To create a user click the "Create user" button. 

Creating a User

Input the First and Last name
Input the email address
Input the phone number
Assign a password (and confirm the password)
Assign the appropriate access (see below for explanation of each)
Click Create and viola! 

API - grants access to API only. Does not grant access to Users or Billing.
Users and Accounts - grants full access to user management, including add, remove and updating of permissions. Does not grant access to any other products or services.
Inbox- grants full access to the Inbox product.
Broadcast- grants full access to the Broadcast application
Payments and Billing - grants full access to API, including the Billing tab
Messenger - grants full access to the Ytel Messenger application

Modifying Users

To modify a user, click the Users button under settings then locate the user and click their name...

... and modify accordingly...

Important things to keep in mind: 

  • User access and user security are your responsibility
  • Always keep your data on your users up to date.
  • When creating new users, once complete, login as them and test to ensure you have configured their access correctly.
  • Have the user change their passwords once they login.

We're here to help - if you need assistance, please contact the Ytel support team at 800.382.4913, support@ytel.com or you can click the live chat button at the bottom right of your screen.


Did this answer your question?