Admins are typically employees that help manage your contact center system. They typically can range from monitoring your agents, uploading data to your system and creating/delete campaigns and other tasks that are handled within the Admin interface. Admin logins are separate from Agent logins.
Creating a new Admin login for your contact center can be completed within only a few steps. It is important to note that only Super Admins (typically the account owner has the ability to create new admin logins.
Click on Admin Utilities and then select Ytel Management
Click on "Add User" and fill out the following required fields and press "Create".
Now you have a new admin login! Congratulations.
We're here to help - if you need assistance, please contact the Ytel support team via email at firstname.lastname@example.org or you can click the live chat button at the bottom right of your screen.