When in Ytel Contact Center Admin
Please click on Admin Utilities > Voicemail > Add New Voicemail Box
2. Fill out the information in the screenshot.
2:1. Voicemail ID: Put the Agent ID if creating for an agent or any ID if creating a General mailbox
2:2. Password: Enter a password between 2-10 characters
2:3. Name: Enter the Agent or Voicemail Box name
2:4. Enter: This is the email the voicemail audio will be emailed to
2:5. Admin user group: Select "All Groups"
2:6. Select/Manager Audio: Find/Select the Voicemail greeting
2:7. Voicemail Zone: Select the Time Zone
3. The Voicemail has been created!
We're here to help - if you need assistance, please contact the Ytel support team via email at email@example.com or you can click the live chat button at the bottom right of your screen.