In this article we will be covering how to swap and release number. As a growing business you may need to buy new area codes or release old numbers you no longer need. Ytel has built a system where you can swap and release your own numbers.

Swapping Numbers

Swapping numbers can be a very fast way to change out your numbers if you just want to new numbers to show up as a caller id. To swap numbers follow the steps below.

PRO-TIP (Try to swap numbers at the end of the day when all the dialing is done, this way if some one calls back after you called them you will get the call while dialing).

Step one- First you will need to log into your Contact Center dashboard.
Step two- Navigate over to Ytel API.
Step three- Make sure you have the latest sync to your numbers. To do this hit the sync button located near the upper right of the screen.

Step four- Select the numbers you want to swap out by using the selector tool on the left. After you have selected the numbers you screen should look like this.

Step five- Hit the swap button, you will then need to confirm the swap. After you have hit swap the number or numbers will be changed out with similar ones.

Releasing Numbers

Sometimes you want to stop calling a certain area code or you no longer need a number in your system. Here we will go over how to release a number.

Step one- First you will need to log into your Contact Center dashboard.
Step two- Navigate over to Ytel API.
Step three- Make sure you have the latest sync to your numbers. To do this hit the sync button located near the upper right of the screen.

Step four- Select the numbers you want to swap out by using the selector tool on the left.

Step five- Hit the release button, you will then need to confirm the swap. After you have hit release the number or numbers will be released from the system.

Important things to keep in mind:

  • You should try and swap or release numbers at the end of the day. Once you release the number any one who tried to call the old number will not get though to your system.
  • It is very difficult to recover numbers, so release and swap with cation.
  • Make sure you have enough funds in your account to cover the number swap as you are buying new numbers when you do a swap.

We're here to help - if you need assistance, please contact the Ytel support team at 800.382.4913, email support at support@ytel.com or you can click the live chat button at the bottom right of your screen.

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