Through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign.
When it comes to Campaign Lead Recycle options, you have two choices - Create New or Modify Existing.
How To Access: In the Admin Control Panel, click on Campaigns > Lead Recycle
Next, decide which action you wish to perform:
Add New Recycle:
Status - Select a dial status you would like to recycle leads for
Attempt Delay - The number of seconds until the lead can be placed back in the hopper, this number must be between 120 to 43200 seconds
Attempt Maximum - The maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10
You can activate and deactivate a lead recycle entry by clicking Active
Modify Existing:
You can view your existing recycle rules and modify them as needed.
We're here to help - if you need assistance, please contact the Ytel support team via email at support@ytel.com or you can click the live chat button at the bottom right of your screen.