Ytel's List Conversion Report allows you to see how your lists are converting for inbound and outbound for a single day based on lead's sub-statuses.
We report entered leads into an associated list as well as the amount of calls made on those lists.
The report uses sub-statuses chosen via the Campaign Statuses and live in conjunction with the Systemwide Statuses and Custom Statuses. Users can choose to apply these sub-statuses to your statuses for additional reporting and lead management.
Sub-statuses
- Human Answered
- Sale
- DNC
- Not Interested
- Unworkable
- Callback
- Completed
Conversion is a percentage of sold sub-status vs. total calls.
Net Conversion is a percentage of sold sub-status vs human sub-status.
We're happy to help you set up your sub-statuses so you can begin tracking the conversion of your leads in the admin interface. Feel free to reach out to support at support@ytel.com or call (800) 382-4913 ext. 1 for a live rep.