Blocking inbound calls from reaching your agents only takes a few steps to accomplish and can help stop people from calling into your call center system and harass your agents
Note: Rather watch a how to video?
Step by Step Guide:
Log into your Admin portal and Navigate to the Filter phone group section by clicking on Inbound -> Filter phone group menu.
Select the Add/delete FPG Tab
Choose Add or Delete from the drop down menu and then enter in the phone number you wish to block. Make sure to include both the 10 digit and 11 digit version of the phone number. Each number needs to be separated by a new line.
Press "Submit" to finish adding the number(s)
