Blocking inbound calls from reaching your agents only takes a few steps to accomplish and can help stop people from calling into your call center system and harassing your agents
Note: Rather watch a how to video?
Step by Step Guide:
Log into your Admin portal and Navigate to the Filter phone group section by using the dashboard menu and clicking on Inbound > Filter phone group menu.
Select the Add/delete FPG Tab
If your blacklist is created, click the modify button. If no blacklist is created, click the "+ Add phone group listing" button and create one following these steps below:
Choose Add from the drop down menu and then enter in the phone number you wish to block. Choose Delete from the drop down menu and then enter in the phone number if you wish to remove it from the black list. Make sure to include both the 10 digit and 11 digit version of the phone number. Each number needs to be separated by a new row.
Press "Submit" to finish adding the number(s).
When you're finished, you should have 2 entries similar to the below
9495551212
19495551212
If you need a csv. file or what like to see a list of phone numbers currently in your black list, simply click the Export button at the bottom right of the screen.
We're here to help - if you need assistance, please contact the Ytel support team via email at support@ytel.com or you can click the live chat button at the bottom right of your screen.