Admins are typically employees that help manage your contact center system. They typically can range from monitoring your agents, uploading data to your system and creating/delete campaigns and other tasks that are handled within the Admin interface. Admin logins are separate from Agent logins.
Creating a new Admin login for your contact center can be completed within only a few steps. It is important to note that only Super Admins (typically the account owner has the ability to create new admin logins.
Click on Admin Utilities and then select Ytel Management
Click on "Create New User" and fill out the following required fields and press "Create".
Search for the new admin user you just created and then under the "Actions" column click the "Create Contact Center Admin" button to enable the admin