Sign in to the admin portal for Ytel Contact Center. From the admin portal dashboard, click on the Campaigns option and scroll down to "Campaign Statuses"
Let's start with "Custom Statuses". These statuses are campaign-specific and will not be seen as an available disposition by any agent that is not in the campaign you assign the custom status to.
Once you click on "Custom Statuses" choose the campaign you will be adding this custom status to and click on the modify button on the far right
Now create a name, description and make sure that "Customer Contact" is set to Y if you want this status to be available to your agent when they field a call. Click on the "+" once complete and you are DONE!
The system status will update the all campaigns in you Contact Center system. Choose the System Status and then click on "Add new System Status"
Now fill out the appropriate fields marked with a red asterisk
Then click "SAVE" at the bottom
There you go! This status is now visible to all agents in every campaign across your Ytel Contact Center system!
We're here to help - if you need assistance, please contact the Ytel support team via email at firstname.lastname@example.org or you can click the live chat button at the bottom right of your screen.