What You Need to Know
Plan ahead - Wire transfer or ACH payments can take 1-5 business days to be sent by your financial institution and be received by Ytel and applied to your available account balance..
Plan ahead - ACH debits can take 1-5 business days for funds to be received by Ytel and applied to your available account balance.
Plan ahead - Calculate your anticipated monthly spend by clicking Reporting > Usage. As a best practice, we recommend adding an additional 10-20%.
Setup auto-recharge with your credit card as an added layer of funding. Learn more with this article. Credit card payments include a 3.75% service fee at the time of the transaction.
To fund via Wire Transfer or ACH Deposits from your bank directly please follow these simple 5 steps:
Using the information at the bottom of this article, initiate the transaction with your financial institution. Keep your receipt!
E-Mail our Billing team: firstname.lastname@example.org
Subject: Payment receipt from "Your Business Name Here"
Include your AccountSID (this can be found on your dashboard)
Attach a copy of the receipt
Preferred format is PDF
Funding may be delayed without all requested information
You will receive a service case SUPT##### in response.
Upon successful receipt of funds by Ytel, we will update your account and send you an update through the service case.
Thank you - Case Closed! No further action is required from you.
Information Your Financial Institution Will Require:
26632 Towne Center Dr. #300
Lake Forest, CA 92610
Wire Transfer / ACH Routing Transit Number (RTN/ABA):
International SWIFT Code:
333 W. Santa Clara St.
San Jose, CA 95113
Please note, Ytel does not charge a fee to receive ACH Deposits or Wire Transfers. Your financial institution may assess their own fees, for which you are responsible. Any fees passed through to Ytel will be deducted from your funding and you will receive the net difference.
To fund via ACH Debit directly from your Ytel account (launched Feb 3, 2022):
Fill out the Ytel platform ACH form. Once this form is completed the Ytel Accounting team will reach out to you through a support ticket with confirmation of account feature approval. Please add email@example.com and firstname.lastname@example.org to your approved senders list and/or spam filters.
Once the feature is enabled you will be able to initiate ACH debits directly from your Ytel account using the Payments section. This feature supports US banks only. International Banks (including US territories) are not supported at this time - please use one of the options above).
For customer support, email us at email@example.com or start a live chat by clicking the icon at the lower right of your screen, we are available M-F 6am-6pm PST