What happens to my account if my available balance reaches zero dollars?

If your available balance reaches $0.00 the services cease to work and your account experiences a temporary interruption. For example, you will be unable to place or receive phone calls or send SMS messages. If the account remains in an unfunded state, the account becomes suspended.

Am I still charged/billed?

Yes. Ytel will continue to charge for phone numbers you have assigned to your account, along with any other fees you have previously agreed to.

Note: After 30-days, any phone numbers assigned to your account are at risk of being deactivated and reclaimed by Ytel. Once a number has been reclaimed, there is no guarantee it can be restored to your account. Any numbers not reclaimed will continue to be billed monthly. After 60-days, the account is deactivated.

How do I restore my account?

You may manually add funds to your account by clicking on Settings > Billing > Add Funds. Select the option for One Time Payment and follow the prompts on the screen. Ytel recommends enabling the auto-recharge feature as a precaution against the account becoming unfunded. For more information on Funding Best Practices, please click here.

Where do I see my monthly charges?

Monthly charges can be viewed through Usage Reports. Click on Reporting > Usage and specify the criteria you wish to review. You have the option to export the data to a printable format.

For customer support, email us at support@ytel.com or start a live chat by clicking the icon at the lower right of your screen. We are available M-F 6am-6pm PST

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