Do you have an agent who forgot to logout of the system and you want to log them out manually? Please follow the steps below:

When in Contact Center, please navigate to Agents > Agents

Locate the Agent by their ID and click on "Status"

Click on "Emergency Log Agent Out" to disconnect them from the system.

We're here to help - if you need assistance, please contact the Ytel support team via email at or you can click the live chat button at the bottom right of your screen.

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