Do you have an agent who forgot to logout of the system and you want to log them out manually? Please follow the steps below:
When in Contact Center, please navigate to Agents > Agents
Locate the Agent by their ID and click on "Status"
Click on "Emergency Log Agent Out" to disconnect them from the system.
We're here to help - if you need assistance, please contact the Ytel support team via email at email@example.com or you can click the live chat button at the bottom right of your screen.