When you are promoting your brand, why not showcase your name on your phone as much as possible. When you set up a CNAM with Ytel we database that name and showcase that name as much as possible for outbound calls.

What is CNAM?

CNAM, Also known as CallerID Name is the identifier that displays for a number when a customer receives a phone call. This name is used to showcase your brand and help a customer identify who the caller is. CNAM is the database that registers Caller ID tags for outbound calls. For example, let’s say your Ytel number is 555-555-5555, but you want your Caller ID to say “Mollys Bike Repair”, you would register for that number with Ytel, and future outbound calls would have your business name instead of just a phone number.

Adding a CNAM to your account

Ytel can review and approve CNAMs for you to use with your phone number and number sets. Simple go to Settings -> CNAM Management and click on request new CNAM. There you will enter in the name you would like to request to be added to your phone numbers. Once your CNAM ( up to 15 characters long, aso must be company/dba name or have written permission to display name) is approved you will be able to apply it to your phone numbers or phone number sets.

Applying an approved CNAM to numbers and number sets

When you have a CNAM approved by Ytel to use you can apply that to existing numbers in your account or new numbers you purchase.

For new numbers, you will see a drop-down with the ability to select an approved CNAM when you go to purchase phone numbers.

For existing phone numbers you will navigate to Numbers -> Number Sets and click on the number set you wish to update.

We're here to help - if you need assistance, please contact the Ytel support team via email at support@ytel.com or you can click the live chat button at the bottom right of your screen.

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