As an administrator, you are able to assign direct lines to your users. For example, The HR Manager wants their own direct line and wants those calls to come directly to them, bypassing the main switchboard.

  • Login to

  • Select "Call Management > Incalls"

  • Click Create

  • Select an available Extension (Number)

  • Choose "User" from the Destination drop down

  • Select the applicable user

  • Adjust the Ring Time and Call distribution Music (if applicable)

  • Adjust the Greeting Sound (if applicable)

  • Click Create

  • Place a test call!

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