The User Management area allows you to Add, Delete, and Edit user settings.
Users
Click 'Users' to display a list of current user accounts
Click into the User to display a submenu of configurable options
User - Subscription and Personal Information
Account - Authentication and Email Address
Voice Services - Custom music on hold, DTMF Services, CallerID configuration
Forwards - Call Forwarding settings, Default behavior settings
Recording - Call Recording controls for the user
Lines - Control the Subscription for the individual user. Configure the lines available for the user.
Ring Groups - Assign the user to one or more Ring Groups
Phone Keys - Assign templates to the user's hard phone
Schedule - Assign specific business hours to the user
Voicemail - Assign a specific voicemail box to the user
Call Permissions - Assign a permission profile to the user
Lines
Displays a listing of assigned lines.
Clicking into an individual line presents additional options. None of these values should be modified or deleted unless per specific instruction from Ytel Customer Support.
Devices
Displays a list of all Devices (aka physical phones or hard phones)
Use this page to add a new Device, prior to connecting the device and completing the provisioning process.
Input the MAC address of the device
Provide a description
Click 'Create'
Ring Groups
Allows you to Create and Edit your Ring Groups
Ring Groups allow you to easily assign 1 or more Users to a reachable destination - Eg. Customer Support - and allows you to control how calls are distributed, along with other basic settings.
Click into the individual group to gain access to additional configuration options.
Voicemails
Allows you to Create and Edit User voicemails
Click into the individual Voicemail box to edit settings
Phone Keys Templates
Allows you to Create and Edit phone key templates for physical phones