To access Ring Groups, click on User Management > Ring Groups
Create New Ring Group
Click Create
Assign a Label (name) to your Ring Group and select the appropriate extension
Click Users
Input the User name(s) and select the box next to their name
In 99.9% of all use cases, 'Users' is what you will use
Click Extensions (if applicable)
Input any applicable extensions
Caution: When using 'Extensions' this configuration is not applicable to most customer use cases
Click the blue 'Create' button
Congratulations! You've created a Ring Group! Now, on to the specific configurations...
Edit an existing Ring Group
To Edit an existing Ring Group, hover over the group and click the name
You are presented with several choices:
General > Customization allows you to configure the Ring Strategy
Ring All, Least Recent, Random, Linear, Weighted Random, Fewest Calls, and Memorized Round Robin
Users allows you to assign or un-assign Users to the Ring Group
Extensions allows you to configure alternate answering destinations. This should rarely, if ever, be used.
Fallbacks allow you to configure a call redirection in the event no one answers the call. For example, you can send the call to a different Ring Group or to a Voicemail.
Schedule allows you to specify when to Open or Close the Ring Group
You can only choose from Scheduled you have previously created
Call Permissions allow you to select and apply certain rules to calls.
You can only choose from Rules you have previously created.
Delete an existing Ring Group
To Delete an existing Ring Group, hover over the group and select the Trash icon
When prompted, click 'Confirm'
