Follow

00 - Technical Requirements Contact Center

Contents:

Computer Requirements

Minimum Requirements

Processor: 1.4GHz or better
RAM: 4GB (8GB for Windows)
Free Space: 20GB or 10% of main drive
USB Port: 2.0 (at least 1 free)

Recommended Requirements

Processor: 2.0GHz Dual Core or better
RAM: 8GB
Free Space: 20GB or 10% of main drive
USB Port: 3.0 (at least 1 free)
 
Note: Using a faster computer will provide a more reliable connection when non-Ytel programs (like your CRM or other web applications) use system resources heavily. Underpowered computers can exhibit choppy audio (“jitter”) that may result in a terminated phone connection.
 

Operating System

Contact Center requires Mac OS 10.9+, Windows 7 or newer, or ChromeOS*.

Note: We don’t recommend some AntiVirus software, such as Avast, Norton, and McAfee.
*ChromeOS requires the use of a wired USB headset (While Bluetooth headsets are supported on certain Chromebook models - the headsets must work native and not require 3rd party drivers/software. Ytel recommends you use a wired USB headset for best performance.)
 

Internet Browsers

Google Chrome Logo
Firefox Logo
 
Click above images to download/update browsers
 

If you haven't updated to the latest browser version and cleared your cache, there may be performance degradation with products that use the Ytel Webphone.

We recommend clearing all components of your cache, except for stored passwords. Here's how to clear your cache:

 

Headset Recommendations

We recommend a quality USB headset from such brands as Logitech, Plantronics, Panasonic, or Jabra. Look for features like:

  • Noise cancellation
  • In-line or on-ear audio controls
  • Mute functionality

Ytel does not recommend wireless or analog headsets. Wireless headsets can run out of batteries and are prone to interference.

We recommend a USB headset and not a headset with a "traditional" mini pin.

*Note: Chromebooks do not support the use of "traditional" mini pin connections. We recommend a wired USB headset. (While Bluetooth headsets are supported on certain Chromebook models - the headsets must work native and not require 3rd party drivers/software. Ytel recommends you use a wired USB headset for best performance.)

 

Network Equipment

Ytel recommends enterprise grade telecommunications equipment. Avoid consumer grade or ISP supplied routers. We suggest Juniper, Cisco, or Ubiquiti.

A clean, high speed network is also required. Network hubs are not recommended. Low-budget Linksys and other switches costing $250 or less are generally not recommended.

 

Firewall

Create firewall rules to open ports to/from Ytel.

 

Setup

Please adjust your settings to the following:

  • Allow all traffic from your network to ours (TCP & UDP)
  • Allow all traffic from our network to yours (TCP & UDP)

Ytel Network

These are our IP addresses in case you want to adjust your firewalls:
  • 208.74.136.0/22
  • 208.94.32.0/22
 
Note: Please be sure to enable ICMP.
 

Bandwidth

Minimum Requirements

500 Kbps per agent on your network
Example: 50 agents = 25 Mbps

Recommended Requirements

1 Mbps per agent on your network
Example: 50 agents = 50 Mbps
 

Running Ytel Contact Center at minimum recommendations requires an expert network administrator to shape traffic. Ytel’s web interface and softphone combined will consume approximately 500 kilobits/second running WebRTC.

Note: Internet speed needs to be symmetrical.
 

Setting Up New Workstations

Verify WebRTC connectivity by using our echo test at webphone.ytel.com. Click the "Start" button and verify there’s two-way audio.

 

Internet Service Provider

Ytel operates a redundant network using BGP. Our Asynchronous System number is 53591.

We use such providers as:

  • NTT America
  • Internap (INAP)
  • Level 3
  • Hurricane Electric
  • Public and private peering

If you are unable to establish business services with one of the named providers, choose a reputable provider with a direct connection to one of our preferred providers. We recommend against using consumer grade Internet providers.

 

Please be advised that WIRELESS, MICROWAVE, or SATELLITE systems are not supported by Ytel.

Need Advanced Help?

Ytel's engineering team has extensive telecommunications experience and are dedicated to providing industry leading support.

If you have any questions, please reply to the ticket you’ve already opened or open a new ticket.

 

Need help? Email us support@ytel.com or call us at 800.382.4913.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

  • Avatar
    Nick

    List of Comcast Supported Cable Modems - http://mydeviceinfo.comcast.net

  • Avatar
    Nick

    Simulate a VoIP ping test for MAC/LINUX:  

    **

    sudo ping -i 0.02 -c 1500 -s 270 yourservername.ytel.com**