This Article will provide you Step by Step instructions on how to perform a Manual dial.
Step 1: Make Sure you are Paused
Step 2: Click on "Tools" then "M Dial"("M Dial" stands for Manual Dial)
Step 3: Type in the Phone Number you wish to Manual Dial. Then click the "Blue Phone Icon"
Once you click the Phone Icon the system will start to dial the number. Your Screen will then change to the Normal Agent Interface with all of the Leads information.
If you are presented with the picture above then you have successfully made a Manual Dial.
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