This Article will show you how to properly add new Pause Codes to your x5 system.
Step 1: Click on Campaigns/Pause Codes
Step 2: Click the Modify Icon next to your Campaign
Note: If you have multiple Campaigns you can Click the "Bubble" icon at the top right and clone your Pause Codes from one Campaign to another
Step 3: Type in the New Pause Code information/Click the "+" icon to Save
You should now see your new Pause Code in the list of Pause codes.
By Logging back into the Agent Interface you will now see the new Pause Code.
If you have any further questions please give our support team a call at 800-382-4913 or email us at Support@ytel.com.