This Article provides instructions on how to Monitor from the X5 Admin Interface.
Monitor: Listen to agent calls only, no speaking with customer or agent
Barge: Listen with the ability to talk to customer and agent
Monitor and Barge only work on agents that are in a call.
Here is a Short Video showing everything you need to know about monitoring calls from the admin side.
Note: You will need to have the Webphone already installed. If you do not have that installed please see link below. You must also have a mic connected regardless of whether you are using barge or not.
Step 1: Go to Dashboard
Step 2: Select Monitor or Barge from the Drop Down.
Enter 90 in the Phone section and hit enter.
Step 3: Click on Listen or Barge then select OK.
You should now be able to listen to the call!
If you have any further questions please give our support team a call at 800-382-4913 or email us at Support@ytel.com.