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What its like to receive an Outbound call

This Article will provide you information on what it is like to receive an Outbound Call

Video

Step 1: Click on the "Active" button on the left side of the Interface.

 

When you receive a call the customers information will pop up on your "Customer Info" Box.

 

 

 

Step 2: When you are done with the call Click the "Hangup" button in the top right corner.

 

 

Step 3: Select your "Disposition" then click "Submit"

 

 

 

The system will then move you back to "Active" so you can continue to receive more outbound calls.

 

 

For any questions or concerns you can reach us at 800-382-4913 or by Emailing us at Support@ytel.com

 

 

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