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Adding Multiple Web Forms to the Script

Web forms are where you can set the custom web page that will be accessed. In the script box, you can enter the following (to have a link appear in the agent interface, allowing the agents to select the hyperlink and be directed to the appropriate webpage):

 

<a href="http://www.google.com" target="_blank" class="btn btn-default">Click Me!</a>

 

(Please note that "http://www.google.com" is where you will enter the proper URL of the page being accessed, followed by Ytel field values which will transfer the appropriate information from X5/Ytel to the desired URL web form pop).

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