The Basics
- Add or Remove Agent License
- Create or Modify Agent Login
- Create or Modify Agents (Agent ID)
- Creating an Administrator User
- Create a Campaign
- Setting Up an Inbound Queue
How To
- How to add numbers to the Contact Center Do Not Call (DNC) list
- How to Upload a List to your Contact Center System
- Blocking Puerto Rico and Canadian Calls
- Creating State Filters
- How to Block Individual Inbound Calls
- How to Create Campaign Lead Recycle