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  1. Ytel
  2. Contact Center

Contact Center

Resources, Support Articles, FAQs, and more for Ytel Contact Center

The Basics

  • Federal Do Not Call List (DNC) Scrubbing in Contact Center
  • Limitations of Wireless Headsets and USB I/O
  • Add or Remove Agent License
  • Create or Modify Agent Login
  • Create or Modify Agents (Agent ID)
  • Creating an Administrator User
See all 19 articles

How To

  • How to add numbers to the Contact Center Do Not Call (DNC) list
  • How to Upload a List to your Contact Center System
  • Blocking Puerto Rico and Canadian Calls
  • Creating State Filters
  • How to Block Individual Inbound Calls
  • How to Create Campaign Lead Recycle
See all 19 articles

Campaigns and Lists

  • How to Create Scripts
  • How to Create Campaign Statuses
  • List of Campaign Statuses
  • Creating a Campaign List Mix
  • Advanced List Rules
  • Resetting a Data List

Troubleshooting

  • 6 Possible Fixes for Google Chrome Browser 100% Disk Usage
  • Frequent Agent Disconnections due to 100% Disk Usage
  • Troubleshooting Webphone
  • Advanced Webphone Troubleshooting
  • Troubleshooting VoIP Call Quality Issues by Restricting Public Internet Traffic (with backup)
  • Troubleshooting "Long Agent Wait Time"
See all 8 articles

Reporting

  • Reports
  • Export Calls Report
  • List Conversion Report
  • Reporting Jobs

Level Up

  • Ytel Contact Center Field Names
  • List of Passable Fields to Contact Center
  • Create Script button for Transfer presets
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