Skip to main content
Ytel Help Center home page Ytel
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Ytel
  2. Contact Center

Contact Center

Resources, Support Articles, FAQs, and more for Ytel Contact Center

The Basics

  • Add or Remove Agent License
  • Create or Modify Agent Login
  • Create or Modify Agents (Agent ID)
  • Creating an Administrator User
  • Create a Campaign
  • Setting Up an Inbound Queue
See all 16 articles

How To

  • How to add numbers to the Contact Center Do Not Call (DNC) list
  • How to Upload a List to your Contact Center System
  • Blocking Puerto Rico and Canadian Calls
  • Creating State Filters
  • How to Block Individual Inbound Calls
  • How to Create Campaign Lead Recycle
See all 19 articles

Campaigns and Lists

  • How to Create Scripts
  • How to Create Campaign Statuses
  • List of Campaign Statuses
  • Creating a Campaign List Mix
  • Advanced List Rules
  • Resetting a Data List

Troubleshooting

  • Troubleshooting Webphone
  • Advanced Webphone Troubleshooting
  • Troubleshooting "Long Agent Wait Time"
  • Troubleshooting Your Inbound Queue
  • Troubleshooting Leads Not Dialing Out

Reporting

  • Reports
  • Export Calls Report
  • List Conversion Report
  • Reporting Jobs

Level Up

  • Ytel Contact Center Field Names
  • List of Passable Fields to Contact Center
  • Create Script button for Transfer presets
Ytel