December
December 12, 2023
On Campaigns in Contact Center you now have the ability to select an archive status. When set to Yes, you will not see campaigns or lists on their respective pages unless show all is selected.
On Contact Center we add a feature for restrict admins: Admins can be restricted to selecting one system if there are multiple systems connected.
The dashboard now features a human answer rate calculation.
We added the ability to search the Inbound Queue - Agent Section by User Name or User Group
Rolled out an update to reporting to only allow users to cancel the jobs and not fully delete them. This allows for better visibility in addition to audit tracking on stopped reporting jobs.
The Contact Center audit log now includes changes for inbound group modification events.
December 14, 2023
Throughout December we will be continuing to release changed to the views of our table and reporting pages in app.ytel.com
In December we will continue to roll out changes for the agent log in and agent interface look and feel.
As of December 15, 2023 we will be removing our number reputation check as a feature for customers on all platforms.
December 31, 2023
Updated Ytel Technical Specifications with minor revisions. Notable change, removed chromeOS as a supported operating system effective January 1, 2024.
November
Adjusted ACH Payment processing to allow payments over $9,500 for approved accounts.
Updated the following pages in app.ytel.com for our new UI design:
- Disposition
- IVR
- External Integration
- Webhooks
- Connections
- Conference
- Conference Guest
- Numbers
- NumberSets
- Scripts
Adjusted the ability to set default dispositions to selectable for the webphone widget
November 8, 2023
In accordance with carrier regulation updates all SMS over toll-free numbers without registrations are being blocked.
Added Call Ranking to the Agent interface
Added Call Ranking to the Call logs interface
October
Updated the remediation report to auto-pull data on table load
Released a new report for IVR reporting
The ability to include an ending slash for the v3 token request endpoint
The ability to move numbers between accounts inside of app.ytel.com
Modified the purchase number APIs to only allow for voice enabled numbers to be purchase
Call waiting on the webphone
Updates to the Campaign Registry endpoints
Outbound calling report added to reporting jobs
CallerID Override nows trims at a 10 digit number
Added Inbound Queue option "Park Music-on-Hold"
Modified customers recording that are not yet converted to show in progress
October 12th
Added the ability to set the friendly name in the user interface for number that are in a number set
October 16th
Removed Branded Calling from our user interface for new accounts and reporting
October 20th
Added the ability to add and remove remediated phone numbers
Added the ability to create your remediation profile
October 25th
Corrected a bug when searching a set of specific DIDs like this: (xxxXXXxxxx, XXXxxxXXXX, xxxXXXxxxx, XXXxxxXXXX...
Changed the coloring on the dashboard for Contact Center
Updated Contact Center to show rendition data on number management page
September
August
- August 21, 2023
- Released an IVR wizard creator on the API side - <https://support.ytel.com/hc/en-us/articles/18021109838875>
h-0: Description,
0-0: Fixed variable replacement formatting in Workflow webhook and templates so that URL encoded string display properly.,
1-0: Corrected a bug for viewing/saving contact notes when using the WebRTC phone from Inbox.,
2-0: Fixed an issue where the balance would disappear on the Ytel dashboard or billing section when the page was refreshed,
3-0: Fixed issues the v4 move number endpoint so that it will work properly when moving numbers from a sub-account to a parent.
},
July
- July 1, 2023
- Published an updated to our call log details to reflect the correct api version
- July 3, 2023
- Modifications to our Usage Summary Reporting flow
- Engineering based security updates
- July 10, 2023
- Added Global Callbacks for Dispositions completed through the API
Advanced Workflows Fix
advanced-workflows-fix
2020-07-22T15:20:00.000Z
hidden: false
Fixed issues with Advanced Workflows where changes would get lost if you clicked from one node to the next without saving the changes.
June
June 2, 2023
- Published an updated to our call log details to reflect the correct api version
- Released additional video conference endpoints
- Increased the line size for all graph based reporting.
- Removed the ability to input special characters in audio files names
- Add additional browser support for inbound call notifications on the desktop
- Added entry_date as an available variable for use in the webform URL pop-ver screen
- Created a new monitoring report jobs endpoint were admins can download existing reports, but not run a report themselves
- June 7, 2023
- Updates to our phone number monitoring for FTC complaint reporting
- June 9, 2023
- The user unavailable action setting for DIDs now defaults to IN_GROUP
- Updates were made to descriptions and help text across various sections
- New summarized view for the Usage Summary Report
- New summarized PDF download view for the Usage Summary Report
- New summarized with expanded details view for the Usage Summary Report
- New summarized with expanded details PDF download view for the Usage Summary Report
- New design look to the Usage Summary Report
- Ability to select the roles you want on a long lived token
- Updates to the Percentage note to depict and describe the weighted ability that can be placed on child nodes
- Webrtc phone numbers that are released from the account will be removed from assigned users.
- Webrtc phone numbers that were released from the account prior to June 9th and assigned to an inactive user can now be updated to a new webrtc phone number if the user is reactivated.
- June 13, 2023
- Corrected an issue customers saw when selecting a data list Report in Contact Center. Data list with special characters are now correctly displaying the reports section for all user levels with permission.
- In Contact Center - The contact data uploader was adjusted to include additional countries. Full list:
- 1 - United State of America 27 - South Africa
36 - Hungary
44 - United Kingdom
48 - Poland
49 - Germany
52 - Mexico
359 - Bulgaria
420 - Czech Republic
- In Contact Center - Inbound queue names now allow for spaces in the name
- A new report was introduced that allows customers to look at the speed of contact with people who call into a phone line.
- June 15, 2023
- The max length of a video conference schedule was extended to 24 hours.
- Performance based reporting was updated to show all call data.
- Adjustments to the CNAM process were made.
- All call logs now fully pass metadata appended to the call. This included custom meta data as well as disposition based tags.
- June 20, 2023
- A change was released into production to handle an error found on inbound sms messages where the emojis were not formatting correctly for the inbound sms callback.
- A new report was released for Contact Center in the Reporting Jobs section. This new report, Caller Id Stats Report, allows you to see the Phone number, the total amount of calls for the time period and the amount of calls that were answered by an agent.
- June 21, 2023
- Released an update to our charts to expand the bar and line size for better visibility.
- Released a change that moved the Support Plan from Billing Section to lower left hand navigation.
- Released an number of updates to the user management section on app.ytel.com
- June 22, 2023
- Released two new endpoints into production that allow Ytel accounts to verify a third party phone number into the Ytel system for use for Caller ID, Branded Calling and Number Remediation
- June 26, 2023
- Released a change into our application to allow users to create keywords for the carrier keyword START. You can set up keywords on any item code for sms enabled numbers.
- June 27, 2023
- Corrected the Lost in Space error showing when selecting Saved Queries
- Shows imported third party phone numbers in the Mange Numbers section
- Added the ability to see Branded Calls in the call logs
- Correction to the Add Feature endpoint
- Updated the Contact Center Sync endpoint to be Asynchronous
- Updated Manual Dial Override Definition
- June 29, 2023
- Added an EXISTS as a function option in inbound routing for contact matching.
- Updated Call and Call-Relay function on inbound routing to both route to phone numbers and SIP extensions
- Fixed a bug with enabling agent extensions for Call Menus
- Add called_count variable to be selectable for use the called_count variable should be available for use in
- URLs also including webform
- Dispo URLs
- Agent screen scripts
Detailed View
# June 2, 2023
## API
- Published an updated to our call log details to reflect the correct api version
- Released additional video conference endpoints
- Increased the line size for all graph based reporting.
## Contact Center
- Removed the ability to input special characters in audio files names
- Add additional browser support for inbound call notifications on the desktop
- Added entry_date as an available variable for use in the webform URL pop-ver screen
- Created a new monitoring report jobs endpoint were admins can download existing reports, but not run a report themselves
# June 7, 2023
Updates to our phone number monitoring for FTC complaint reporting
# June 9, 2023
## Contact Center
- The user unavailable action setting for DIDs now defaults to IN_GROUP
- Updates were made to descriptions and help text across various sections
## API
- New summarized view for the Usage Summary Report
- New summarized PDF download view for the Usage Summary Report
- New summarized with expanded details view for the Usage Summary Report
- New summarized with expanded details PDF download view for the Usage Summary Report
- New design look to the Usage Summary Report
- Ability to select the roles you want on a long lived token
- Updates to the Percentage note to depict and describe the weighted ability that can be placed on child nodes
- Webrtc phone numbers that are released from the account will be removed from assigned users.
- Webrtc phone numbers that were released from the account prior to June 9th and assigned to an inactive user can now be updated to a new webrtc phone number if the user is reactivated.
# June 13, 2023
- Corrected an issue customers saw when selecting a data list Report in Contact Center. Data list with special characters are now correctly displaying the reports section for all user levels with permission.
- In Contact Center - The contact data uploader was adjusted to include additional countries. Full list:
- 1 - United State of America
27 - South Africa
36 - Hungary
44 - United Kingdom
48 - Poland
49 - Germany
52 - Mexico
359 - Bulgaria
420 - Czech Republic
In Contact Center - Inbound queue names now allow for spaces in the name
A new report was introduced that allows customers to look at the speed of contact with people who call into a phone line.
# June 15, 2023
The max length of a video conference schedule was extended to 24 hours.
Performance based reporting was updated to show all call data.
Adjustments to the CNAM process were made.
All call logs now fully pass metadata appended to the call. This included custom meta data as well as disposition based tags.
# June 20, 2023
A change was released into production to handle an error found on inbound sms messages where the emojis were not formatting correctly for the inbound sms callback.
A new report was released for Contact Center in the Reporting Jobs section. This new report, Caller Id Stats Report, allows you to see the Phone number, the total amount of calls for the time period and the amount of calls that were answered by an agent.
# June 21, 2023
Released an update to our charts to expand the bar and line size for better visibility.
Released a change that moved the Support Plan from Billing Section to lower left hand navigation.
Released an number of updates to the user management section on app.ytel.com
# June 22, 2023
Released two new endpoints into production that allow Ytel accounts to verify a third party phone number into the Ytel system for use for Caller ID, Branded Calling and Number Remediation
# June 26, 2023
Released a change into our application to allow users to create keywords for the carrier keyword START. You can set up keywords on any item code for sms enabled numbers.
# June 27, 2023
- Corrected the Lost in Space error showing when selecting Saved Queries
- Shows imported third party phone numbers in the Mange Numbers section
- Added the ability to see Branded Calls in the call logs
- Correction to the Add Feature endpoint
- Updated the Contact Center Sync endpoint to be Asynchronous
- Updated Manual Dial Override Definition
# June 29, 2023
- Added an EXISTS as a function option in inbound routing for contact matching.
- Updated Call and Call-Relay function on inbound routing to both route to phone numbers and SIP extensions
- Fixed a bug with enabling agent extensions for Call Menus
- Add called_count variable to be selectable for use the called_count variable should be available for use in
- URLs also including webform
- Dispo URLs
- Agent screen scripts
- Corrected a bug in the Inbound Summary Hourly Report
- Modified the endpoint for Number Syncing in Contact Center to use a new Asynchronous Swap endpoint
- Updated some abbreviations used for the inbound report to make data more clear
- Updated user management to allow for multiple phone numbers to be assigned to a user for web phones.
- Reworked the user interface in inbound routing to include negated rules in the dropdown and not as a separate check box
- Updated the Usage Summary reporting to search for data in all available views.
May
April
April Product Update
april-change-log
type: added
2023-04-06T05:07:02.239Z
hidden: false
- 
**April 5th:**
- We released an update for our Contact Center users. Customers who enable the feature for use of the Federal DNC on their system can now utilize that data on uploads. Customers can scrub their contacts on upload against that Federal DNC database and those contacts will be removed from the upload file. [View the full release notes...](https://docs.ytel.com/changelog/april-change-log)
- Along with quick-stats about a count of how many contact were on the Federal and Internal customers DNC, the customer will also be able to download a data list of those results.
- April 7, 2023
- **Email as a Workflow Node**
- We added the ability to include an email template trigger into a workflow. You can add your Hubspot, MainGun or Sendgrid credentials into the system and use email templates to trigger messages to customers. The email node, like other nodes pairs well with Ytel contacts so that you can pluck attributes of a contact out and use them in the body of your emails.
- **Branded Calling Form**
- We added the ability to create a Branded Calling business profile and add numbers to your Branded Calling business from the Business Profile section.
- **Video Conferencing**
- For video conferencing we added the ability for Ytel users to mute and unmute the video of guests on a video conference call.
- **April 18th**
- We released an update to set the default timeout on the make call api to 60 seconds, it was formerly at 30 seconds.
- **April 22nd**
- Fix for SMS failures not showing up in the SMS logs. These included hard failures like sending to an invalid phone number and internal number.
- **API Calls**
- Made a change to call to set the default time out to 60 seconds rather then 30 seconds
- **Contact Center**
- GMT timezone fix is in production for data uploader on YCC
- Fixed to the Data Loader in Contact Center for situation where files including the following situations are automatically cleaned up (duplicate headers, empty headers, special characters in the headers)
- Updated our system to correct the error that was found in early April for seats not being charged between April 6th and April 13th, 2023.
- Discontinued [http://x5admin.ytel.com/]
- **Campaign Registry**
- Campaign Registry updates for form validation and change in the API
- **Phone Numbers**
- Added region for Toll free Phone Numbers as US and updated code to set new toll-free number to US
- **Web phone**
- Corrected a situation where web phone calls were not recording.
- **Branded Calling**
- Introduced the Branded Calling creation form for Ytel based phone number
- **Video Conferencing**
- Added an ability to Schedule a Call or Video Conference
- Added an Ability to add a Participant to a Conference
- The ability the Mute and Unmute the video
- Made a correction to Global Callbacks to include the parameter CallerNumber variable
- April 27, 2023
- Released a change for Impersonating from Parent to Child accounts that allow you to modify users utilizing the Parent credentials
- Added the API ability to set up to 10 phone number on a user for the web phone
- Added additional validation to our assets section for uploading images, audio and XML
- Made an update to the Call Aggregation Report
- Added in a new Inbound workflow route destination for Call Menus/IVR
**April 5th:**
We released an update for our Contact Center users. Customers who enable the feature for use of the Federal DNC on their system can now utilize that data on uploads. Customers can scrub their contacts on upload against that Federal DNC database and those contacts will be removed from the upload file. [View the full release notes...](https://docs.ytel.com/changelog/april-change-log)
Along with quick-stats about a count of how many contact were on the Federal and Internal customers DNC, the customer will also be able to download a data list of those results.
April 7, 2023
**Email as a Workflow Node**
We added the ability to include an email template trigger into a workflow. You can add your Hubspot, MainGun or Sendgrid credentials into the system and use email templates to trigger messages to customers. The email node, like other nodes pairs well with Ytel contacts so that you can pluck attributes of a contact out and use them in the body of your emails.
**Branded Calling Form**
We added the ability to create a Branded Calling business profile and add numbers to your Branded Calling business from the Business Profile section.
**Video Conferencing**
For video conferencing we added the ability for Ytel users to mute and unmute the video of guests on a video conference call.
**April 18th**
We released an update to set the default timeout on the make call api to 60 seconds, it was formerly at 30 seconds.
**April 22nd**
Fix for SMS failures not showing up in the SMS logs. These included hard failures like sending to an invalid phone number and internal number.
**API Calls**
Made a change to call to set the default time out to 60 seconds rather then 30 seconds
**Contact Center**
GMT timezone fix is in production for data uploader on YCC
Fixed to the Data Loader in Contact Center for situation where files including the following situations are automatically cleaned up (duplicate headers, empty headers, special characters in the headers)
Updated our system to correct the error that was found in early April for seats not being charged between April 6th and April 13th, 2023.
Discontinued [http://x5admin.ytel.com/]
**Campaign Registry**
Campaign Registry updates for form validation and change in the API
**Phone Numbers**
Added region for Toll free Phone Numbers as US and updated code to set new toll-free number to US
**Web phone**
Corrected a situation where web phone calls were not recording.
**Branded Calling**
Introduced the Branded Calling creation form for Ytel based phone number
**Video Conferencing**
Added an ability to Schedule a Call or Video Conference
Added an Ability to add a Participant to a Conference
The ability the Mute and Unmute the video
Made a correction to Global Callbacks to include the parameter CallerNumber variable
April 27, 2023
Released a change for Impersonating from Parent to Child accounts that allow you to modify users utilizing the Parent credentials
Added the API ability to set up to 10 phone number on a user for the web phone
Added additional validation to our assets section for uploading images, audio and XML
Made an update to the Call Aggregation Report
Added in a new Inbound workflow route destination for Call Menus/IVR
March
* On version 3.5 or sub version 3.5.30, web phone users now have the following:
* Update to Live Lists to see a drop-down of available live lists for the logged-in web phone user.
* Ability to see inbound and outbound calls in the recent communication section.
* The ability to mute different call legs (conference participants).
* The ability to see and hang up on different call legs (conference participants).
* Update to the call routing path to process a full hang as requested on a call leg (conference participant).
February
January
Verified SMS is now in production.
To learn about this feature please visit our [Verified SMS](https://www.ytel.com/verifiedsms) Information page.