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  1. Ytel
  2. Support and Ticketing
  3. Contact Center
  4. Troubleshooting

Troubleshooting

Troubleshooting within Contact Center

  • Agent on Call, Dashboard shows Pause status
  • Lost Connection with Ytel Data Center error message
  • Troubleshooting Webphone (YCC Agent Headset)
  • Advanced Webphone Troubleshooting
  • Troubleshooting "Long Agent Wait Time"
  • Troubleshooting Your Inbound Queue
  • Troubleshooting Leads Not Dialing Out
  • Frequent Agent Disconnections due to 100% Disk Usage
  • Troubleshooting VoIP Call Quality Issues by Restricting Public Internet Traffic (with backup)
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