Troubleshooting
Troubleshooting within Contact Center
- Agent on Call, Dashboard shows Pause status
- Lost Connection with Ytel Data Center error message
- Troubleshooting Webphone (YCC Agent Headset)
- Advanced Webphone Troubleshooting
- Troubleshooting "Long Agent Wait Time"
- Troubleshooting Your Inbound Queue
- Troubleshooting Leads Not Dialing Out
- Frequent Agent Disconnections due to 100% Disk Usage
- Troubleshooting VoIP Call Quality Issues by Restricting Public Internet Traffic (with backup)