The User Management area allows you to Add, Delete, and Edit user settings.
Users
-
Click 'Users' to display a list of current user accounts
-
Click into the User to display a submenu of configurable options
-
User - Subscription and Personal Information
-
Account - Authentication and Email Address
-
Voice Services - Custom music on hold, DTMF Services, CallerID configuration
-
Forwards - Call Forwarding settings, Default behavior settings
-
Recording - Call Recording controls for the user
-
Lines - Control the Subscription for the individual user. Configure the lines available for the user.
-
Ring Groups - Assign the user to one or more Ring Groups
-
Phone Keys - Assign templates to the user's hard phone
-
Schedule - Assign specific business hours to the user
-
Voicemail - Assign a specific voicemail box to the user
-
Call Permissions - Assign a permission profile to the user
-
Lines
-
Displays a listing of assigned lines.
-
Clicking into an individual line presents additional options. None of these values should be modified or deleted unless per specific instruction from Ytel Customer Support.
-
-
Devices
-
Displays a list of all Devices (aka physical phones or hard phones)
-
-
Use this page to add a new Device, prior to connecting the device and completing the provisioning process.
-
Input the MAC address of the device
-
Provide a description
-
Click 'Create'
-
-
Ring Groups
-
Allows you to Create and Edit your Ring Groups
-
Ring Groups allow you to easily assign 1 or more Users to a reachable destination - Eg. Customer Support - and allows you to control how calls are distributed, along with other basic settings.
-
-
Click into the individual group to gain access to additional configuration options.
-
Voicemails
-
Allows you to Create and Edit User voicemails
-
Click into the individual Voicemail box to edit settings
-
Phone Keys Templates
-
Allows you to Create and Edit phone key templates for physical phones