To access Ring Groups, click on User Management > Ring Groups
Create New Ring Group
-
Click Create
-
Assign a Label (name) to your Ring Group and select the appropriate extension
-
Click Users
-
-
Input the User name(s) and select the box next to their name
-
-
In 99.9% of all use cases, 'Users' is what you will use
-
-
Click Extensions (if applicable)
-
-
Input any applicable extensions
-
Caution: When using 'Extensions' this configuration is not applicable to most customer use cases
-
-
Click the blue 'Create' button
Congratulations! You've created a Ring Group! Now, on to the specific configurations...
Edit an existing Ring Group
-
To Edit an existing Ring Group, hover over the group and click the name
-
You are presented with several choices:
-
-
General > Customization allows you to configure the Ring Strategy
-
Ring All, Least Recent, Random, Linear, Weighted Random, Fewest Calls, and Memorized Round Robin
-
-
Users allows you to assign or un-assign Users to the Ring Group
-
Extensions allows you to configure alternate answering destinations. This should rarely, if ever, be used.
-
Fallbacks allow you to configure a call redirection in the event no one answers the call. For example, you can send the call to a different Ring Group or to a Voicemail.
-
Schedule allows you to specify when to Open or Close the Ring Group
-
You can only choose from Scheduled you have previously created
-
-
Call Permissions allow you to select and apply certain rules to calls.
-
You can only choose from Rules you have previously created.
-
-
Delete an existing Ring Group
-
To Delete an existing Ring Group, hover over the group and select the Trash icon
-
-
When prompted, click 'Confirm'
-
