Video

To access Call Menus, click Inbound > Call Menu

To add a new Call Menu, click on "Add New Call Menu" in the upper right corner

Complete the Menu ID and Menu Name fields and then select the appropriate Admin User Group

After you have created the Call Menu, you will need to modify the settings. Click on Modify

Here you have several settings to review and adjust as needed - for example:

Menu Prompt is the audio file that plays when a caller reaches that call menu

Timeout Prompt- An audio file to be played if the caller does not make a choice within the specified time.

Menu Invalid Prompt - An audio file to be played is the caller makes an invalid menu selection

Within the "Call Menu Options" selection, you specify which keys perform what action. For example, pressing 0 will route the call into your Sales Queue

We're here to help - if you need assistance, please contact the Ytel support team via email at support@ytel.com or you can click the live chat button at the bottom right of your screen.