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  1. Ytel
  2. Contact Center
  3. How To

How To

How To guides Call Transfer | Upload a List | Block Calls by State | Create Voicemail | Upload Audio | Call Menu | Force Logout an Agent and more...

  • How to add numbers to the Contact Center Do Not Call (DNC) list
  • How to Upload a List to your Contact Center System
  • Blocking Puerto Rico and Canadian Calls
  • Creating State Filters
  • How to Block Individual Inbound Calls
  • How to Create Campaign Lead Recycle
  • Custom Fields
  • How to Upload Audio
  • How to Create a Call Menu
  • How to Install and Configure a Softphone
  • How To Create A Call Time
  • How To Create A Voicemail
  • How to create your own Music on Hold
  • How to swap existing phone numbers with new ones
  • How to sync your phone numbers
  • How to create an Agent Group
  • How To Force Log Out an Agent
  • How to Transfer a Call
  • How to Identify Which Numbers are Calling Certain Inbound DIDs
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