Once the chat feature is enabled for your account you will have the ability to configure it.
This guide will walk you through setting up and configuring the chat tool, allowing agents and administrators to collaborate, answer questions, and resolve issues in real-time.
Admin :
Admin-management
- Dashboard :
- admin, agent locations plotted on a map dashboard
- Filter per user
- Basic analytics info
- Real-time chat flow for channels
Settings :
Features :
- Public & private channels
- Starred channels
- Notifications (Desktop & custom)
- Custom theming
- Pinned messages
- Edit messages
- Delete messages
- Profile & settings
- Send media file (csv & images)
- Monitor Agent
- Emergency logout agent
- Monitor location & latency
- Analytic dashboard