What is Maximum Call Count and Why is it important?
One of the most important tools in your compliance toolkit is the ability to specify a Maximum Call Count ("MCC"). The MCC allows you to specify the maximum number of times a lead can be contacted within Contact Center. This setting can be applied per lead, per day, or per 24-hours.
Max Call Count Per Lead
To specify a MCC within the individual campaign, click on Campaign > Modify > List
Scroll down to "Call Count Limit" and adjust the number to your specific needs. Click Save.
- *Note: this setting is applied to the specific campaign only.
Max Call Count Per Day and Max Call Count Per 24-Hours
With Ytel's assistance, we can help you specify a MCC per Day or MCC per 24-hours.
- "Per Day" would reset the call counter at the start of the next business day.
- "Per 24-hours" would lock the record for a period of 24-hours Eg. from 4 pm today until 4 pm tomorrow.
Things to Keep in Mind
With any of these settings, we recommend you always review your calling policies and/or consult with your legal counsel to ensure you are compliant with applicable federal and/or state laws. For example, Florida law specifies a maximum call count of '3' per person in a 24-hour period. Other states have similar requirements.