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Maximum Call Counts - How to Set and Configure

Updated

What is Maximum Call Count and Why is it important?

One of the most important tools in your compliance toolkit is the ability to specify a Maximum Call Count ("MCC"). The MCC allows you to specify the maximum number of times a lead can be contacted within Contact Center. This setting can be applied per lead, per day, or per 24-hours.

 

Max Call Count Per Lead

To specify a MCC within the individual campaign, click on Campaign > Modify > List

Scroll down to "Call Count Limit" and adjust the number to your specific needs. Click Save.

  • *Note: this setting is applied to the specific campaign only.

 

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Max Call Count Per Day and Max Call Count Per 24-Hours

With Ytel's assistance, we can help you specify a MCC per Day or MCC per 24-hours.

  • "Per Day" would reset the call counter at the start of the next business day.
  • "Per 24-hours" would lock the record for a period of 24-hours Eg. from 4 pm today until 4 pm tomorrow.

 

 

Things to Keep in Mind

With any of these settings, we recommend you always review your calling policies and/or consult with your legal counsel to ensure you are compliant with applicable federal and/or state laws. For example, Florida law specifies a maximum call count of '3' per person in a 24-hour period. Other states have similar requirements.

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