The Basics
Getting started with Contact Center | Basic Administrative Functions | Campaigns | Number Management | Agent License Management | Call Recordings
- Federal Do Not Call List (DNC) Scrubbing in Contact Center
- Limitations of Wireless Headsets and USB I/O
- Add or Remove Agent License
- Create or Modify Agent Login
- Create or Modify Agents (Agent ID)
- Creating an Administrator User
- Create a Campaign
- Setting Up an Inbound Queue
- Maximum Call Counts - How to Set and Configure
- How to Purchase Phone numbers in Ytel Contact Center
- Managing Numbers in the Ytel Universe Portal (app.ytel.com) for Contact Center
- ACCID Area Code CallerID
- Agent Monitoring
- Locate Call Recordings
- Lead Management
- Advanced Lead Management
- Moving Incorrectly Loaded Leads
- Agent Training Video
- Extended Audio Recording Retention