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  1. Ytel
  2. Support and Ticketing
  3. Contact Center
  4. The Basics

The Basics

Getting started with Contact Center | Basic Administrative Functions | Campaigns | Number Management | Agent License Management | Call Recordings

  • Federal Do Not Call List (DNC) Scrubbing in Contact Center
  • Limitations of Wireless Headsets and USB I/O
  • Add or Remove Agent License
  • Create or Modify Agent Login
  • Create or Modify Agents (Agent ID)
  • Creating an Administrator User
  • Create a Campaign
  • Setting Up an Inbound Queue
  • Maximum Call Counts - How to Set and Configure
  • How to Purchase Phone numbers in Ytel Contact Center
  • Managing Numbers
  • ACCID Area Code CallerID
  • Agent Monitoring
  • Locate Call Recordings
  • Contact Management
  • Advanced Contact Management
  • Moving Incorrectly Loaded Leads
  • Agent Training Video
  • Extended Audio Recording Retention
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