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  1. Ytel
  2. Contact Center
  3. The Basics

The Basics

Getting started with Contact Center | Basic Administrative Functions | Campaigns | Number Management | Agent License Management | Call Recordings

  • Add or Remove Agent License
  • Create or Modify Agent Login
  • Create or Modify Agents (Agent ID)
  • Creating an Administrator User
  • Create a Campaign
  • Setting Up an Inbound Queue
  • How to Purchase Phone numbers in Ytel Contact Center
  • Managing Numbers in the Ytel Universe Portal (app.ytel.com) for Contact Center
  • ACCID Area Code CallerID
  • Agent Monitoring
  • Locate Call Recordings
  • Lead Management
  • Advanced Lead Management
  • Moving Incorrectly Loaded Leads
  • Agent Training Video
  • Extended Audio Recording Retention
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